Cancellation Policy
Shot Flow · Cancellation Policy · v1.0 · Effective 21 July 2026
| Field | Value |
| Operator | CHALET AQUARIUS LTD |
| Company number | 15587263 |
| Registered office | 20 Wenlock Road, London, England, N1 7GU |
| Trading name / brand | Shot Flow |
| Website | https://shot-flow.com |
| Contact email | info@shot-flow.com |
| Support / complaints | info@shot-flow.com (Monday–Friday, 09:00–17:00 UK time, excluding public holidays) |
| Governing law | Laws of England and Wales |
| Document version | v1.0 |
| Effective date | 21 July 2026 |
| No subscription: Shot Flow currently uses one-time purchases and does not operate an automatically renewing subscription. “Cancellation” therefore concerns an Order before digital supply begins, withdrawal from a distance contract where the right remains available, or closure of a Shot Flow account. |
1. Purpose and scope
1.1 Purpose and scope standard. This policy explains Order cancellation, statutory withdrawal, account closure and the effect on licences and access. For purpose and scope, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
1.2 Misuse safeguards for purpose and scope. In applying purpose and scope to account closure, pending Orders, suspension, termination, dormancy and service retirement, if an initial decision relied on incomplete information, the user may submit material new evidence. Shot Flow will reconsider the affected point without requiring repetition of information already held.
1.3 Limits on purpose and scope. If purpose and scope cannot be completed as expected, the response may include access closure, link expiry, entitlement extinction, evidence preservation or conditional restoration. The response should address the affected Order, account, record or use rather than impose a broader restriction without reason.
1.4 How purpose and scope operates. To administer purpose and scope, Shot Flow uses verified closure requests, access controls, notices, data separation and restoration review. Each control is selected for the stated purpose and must not be repurposed for an unrelated objective.
1.5 Requests about purpose and scope. For account closure, pending Orders, suspension, termination, dormancy and service retirement, safeguards used for purpose and scope protect purchasers, rights holders, payment participants and the service. They may be tightened where a credible security or rights risk exists and relaxed after that risk is resolved.
2. Current commercial model
2.1 One-time charge. Each accepted Order covers the Asset or Bundle identified at checkout and does not create recurring billing.
2.2 No renewal date. There is no monthly or annual renewal, minimum subscription term, notice period or automatic renewal to cancel.
2.3 No token balance. The purchase creates a digital-content licence and access entitlement, not a stored-value or cash-redeemable balance.
2.4 Future offers. A future recurring service would be governed by separate, prominently disclosed renewal and cancellation terms accepted before the first recurring charge.
3. Age and authority
3.1 Age and authority standard. Account holders and purchasers must be at least 18 years old and legally able to request cancellation or closure. For age and authority, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
3.2 User duties for age and authority. Within account closure, pending Orders, suspension, termination, dormancy and service retirement, when age and authority requires user input, the user must give accurate and current information, use the available account or support route and take reasonable steps within the user’s control. Deliberate circumvention or materially misleading information may change the available outcome.
3.3 Misuse safeguards for age and authority. In applying age and authority to account closure, pending Orders, suspension, termination, dormancy and service retirement, if an initial decision relied on incomplete information, the user may submit material new evidence. Shot Flow will reconsider the affected point without requiring repetition of information already held.
4. Cancellation before Order acceptance
4.1 Cancellation before Order acceptance standard. A user may ask to stop a pending Order before acceptance and digital supply. For cancellation before order acceptance, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
4.2 Requests about cancellation before order acceptance. For account closure, pending Orders, suspension, termination, dormancy and service retirement, safeguards used for cancellation before order acceptance protect purchasers, rights holders, payment participants and the service. They may be tightened where a credible security or rights risk exists and relaxed after that risk is resolved.
4.3 Information relevant to cancellation before order acceptance. The normal treatment of cancellation before order acceptance may be adjusted for legal retention, unresolved disputes, security holds and continuing valid licence obligations. Any adjustment must remain proportionate and must not remove a right that cannot lawfully be excluded.
4.4 Decision criteria for cancellation before order acceptance. Within account closure, pending Orders, suspension, termination, dormancy and service retirement, a notice dealing with cancellation before order acceptance should identify what happened, the relevant effective time and the practical next step, unless disclosure would compromise security, another person’s rights or a lawful investigation.
5. Consumer cancellation period
5.1 General period. A consumer may ordinarily cancel a distance contract within 14 days after it is made, without giving a reason, where the statutory right applies.
5.2 Digital-content exception. For non-tangible digital content, the right may end when supply begins after the consumer expressly requested immediate performance and acknowledged the loss of the right.
5.3 Before commencement. Where supply has not begun and a valid request is received within the cancellation period, Shot Flow will ordinarily cancel and refund the Order.
5.4 Mandatory local rights. A consumer retains any stricter mandatory right applicable in the country of residence.
6. Immediate supply and loss of cancellation right
6.1 Affirmative consent. A pre-ticked box, silence or buried clause is not treated as the user’s express request for immediate digital supply where affirmative consent is required.
6.2 Acknowledgement. Checkout must also record acknowledgement that the cancellation right is lost once supply begins.
6.3 Commencement. Supply begins when a working access mechanism is made available in accordance with the fulfilment process.
6.4 Conformity preserved. Loss of a change-of-mind right does not affect remedies for non-delivery or non-conforming digital content.
7. Non-conforming digital content
7.1 Non-conforming digital content standard. Cancellation rules do not displace remedies for defective, corrupted or materially misdescribed content. For non-conforming digital content, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
7.2 How non-conforming digital content operates. To administer non-conforming digital content, Shot Flow uses verified closure requests, access controls, notices, data separation and restoration review. Each control is selected for the stated purpose and must not be repurposed for an unrelated objective.
7.3 Requests about non-conforming digital content. For account closure, pending Orders, suspension, termination, dormancy and service retirement, safeguards used for non-conforming digital content protect purchasers, rights holders, payment participants and the service. They may be tightened where a credible security or rights risk exists and relaxed after that risk is resolved.
7.4 Information relevant to non-conforming digital content. The normal treatment of non-conforming digital content may be adjusted for legal retention, unresolved disputes, security holds and continuing valid licence obligations. Any adjustment must remain proportionate and must not remove a right that cannot lawfully be excluded.
7.5 Decision criteria for non-conforming digital content. Within account closure, pending Orders, suspension, termination, dormancy and service retirement, a notice dealing with non-conforming digital content should identify what happened, the relevant effective time and the practical next step, unless disclosure would compromise security, another person’s rights or a lawful investigation.
8. How to submit a cancellation request
8.1 How to submit a cancellation request standard. Requests are sent to info@shot-flow.com with sufficient Order or account information. For how to submit a cancellation request, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
8.2 Limits on how to submit a cancellation request. If how to submit a cancellation request cannot be completed as expected, the response may include access closure, link expiry, entitlement extinction, evidence preservation or conditional restoration. The response should address the affected Order, account, record or use rather than impose a broader restriction without reason.
8.3 How how to submit a cancellation request operates. To administer how to submit a cancellation request, Shot Flow uses verified closure requests, access controls, notices, data separation and restoration review. Each control is selected for the stated purpose and must not be repurposed for an unrelated objective.
9. Processing and timing
9.1 Processing and timing standard. Shot Flow verifies status, consent, payment and delivery before confirming the outcome. For processing and timing, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
9.2 Misuse safeguards for processing and timing. In applying processing and timing to account closure, pending Orders, suspension, termination, dormancy and service retirement, if an initial decision relied on incomplete information, the user may submit material new evidence. Shot Flow will reconsider the affected point without requiring repetition of information already held.
9.3 Limits on processing and timing. If processing and timing cannot be completed as expected, the response may include access closure, link expiry, entitlement extinction, evidence preservation or conditional restoration. The response should address the affected Order, account, record or use rather than impose a broader restriction without reason.
9.4 How processing and timing operates. To administer processing and timing, Shot Flow uses verified closure requests, access controls, notices, data separation and restoration review. Each control is selected for the stated purpose and must not be repurposed for an unrelated objective.
9.5 Requests about processing and timing. For account closure, pending Orders, suspension, termination, dormancy and service retirement, safeguards used for processing and timing protect purchasers, rights holders, payment participants and the service. They may be tightened where a credible security or rights risk exists and relaxed after that risk is resolved.
10. Refund consequences
10.1 Refund consequences standard. An accepted cancellation is refunded under the Refund Policy and original-method rules. For refund consequences, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
10.2 Correction of refund consequences. For account closure, pending Orders, suspension, termination, dormancy and service retirement, operational delivery of refund consequences may depend on provider systems and the user’s device or network. A temporary technical limitation does not alter the underlying contractual or statutory position.
10.3 Information relevant to refund consequences. The normal treatment of refund consequences may be adjusted for legal retention, unresolved disputes, security holds and continuing valid licence obligations. Any adjustment must remain proportionate and must not remove a right that cannot lawfully be excluded.
10.4 Misuse safeguards for refund consequences. In applying refund consequences to account closure, pending Orders, suspension, termination, dormancy and service retirement, if an initial decision relied on incomplete information, the user may submit material new evidence. Shot Flow will reconsider the affected point without requiring repetition of information already held.
11. Licence and file consequences
11.1 Licence and file consequences standard. Cancellation or full refund ends the relevant licence and requires cessation of new use. For licence and file consequences, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
11.2 Requests about licence and file consequences. For account closure, pending Orders, suspension, termination, dormancy and service retirement, safeguards used for licence and file consequences protect purchasers, rights holders, payment participants and the service. They may be tightened where a credible security or rights risk exists and relaxed after that risk is resolved.
11.3 Information relevant to licence and file consequences. The normal treatment of licence and file consequences may be adjusted for legal retention, unresolved disputes, security holds and continuing valid licence obligations. Any adjustment must remain proportionate and must not remove a right that cannot lawfully be excluded.
11.4 Decision criteria for licence and file consequences. Within account closure, pending Orders, suspension, termination, dormancy and service retirement, a notice dealing with licence and file consequences should identify what happened, the relevant effective time and the practical next step, unless disclosure would compromise security, another person’s rights or a lawful investigation.
11.5 Related provisions for licence and file consequences. Within account closure, pending Orders, suspension, termination, dormancy and service retirement, a question or correction about licence and file consequences may be sent to info@shot-flow.com with enough detail to identify the relevant Order, account or interaction. Full payment credentials and unrelated personal information must not be sent by email.
12. Account closure
12.1 Request. The account holder may email info@shot-flow.com from the registered address with “Account Closure” and enough information to identify the account.
12.2 Verification. Shot Flow may require proportionate verification to prevent an attacker from deleting another person’s account or licences.
12.3 Timing. A verified closure request is normally completed within five business days, subject to unresolved payment, fraud, security or legal holds.
12.4 Preparation. Before closure, the user should download lawfully purchased files and preserve receipts because access to the account library may end.
13. Effect of account closure on purchases
13.1 No automatic refund. Account closure is not a cancellation of completed digital-content Orders and does not create a cash refund.
13.2 Access. The account library and re-download functions may become unavailable after closure, so users should maintain their own lawful backups.
13.3 Existing licences. A valid licence for a fully paid Asset continues for compliant completed and future uses unless it was terminated for breach or the Order was refunded or reversed.
13.4 Retained records. Invoices, licence evidence, security events and dispute records may remain for legal and operational periods even after the account interface is closed.
14. Security, fraud and legal holds
14.1 Security, fraud and legal holds standard. Closure or deletion may be delayed or limited for a dispute, fraud investigation or legal duty. For security, fraud and legal holds, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
14.2 Decision criteria for security, fraud and legal holds. Within account closure, pending Orders, suspension, termination, dormancy and service retirement, a notice dealing with security, fraud and legal holds should identify what happened, the relevant effective time and the practical next step, unless disclosure would compromise security, another person’s rights or a lawful investigation.
14.3 Limits on security, fraud and legal holds. If security, fraud and legal holds cannot be completed as expected, the response may include access closure, link expiry, entitlement extinction, evidence preservation or conditional restoration. The response should address the affected Order, account, record or use rather than impose a broader restriction without reason.
14.4 Correction of security, fraud and legal holds. For account closure, pending Orders, suspension, termination, dormancy and service retirement, operational delivery of security, fraud and legal holds may depend on provider systems and the user’s device or network. A temporary technical limitation does not alter the underlying contractual or statutory position.
14.5 Information relevant to security, fraud and legal holds. The normal treatment of security, fraud and legal holds may be adjusted for legal retention, unresolved disputes, security holds and continuing valid licence obligations. Any adjustment must remain proportionate and must not remove a right that cannot lawfully be excluded.
15. Dormant accounts
15.1 Dormant accounts standard. An account inactive for 24 months may be restricted or closed after reasonable notice where practicable. For dormant accounts, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
15.2 Outcome for dormant accounts. The rules on dormant accounts should be read with the Terms & Conditions, Refund Policy and Privacy Policy. Where two provisions address the same event, the more specific operational rule governs that event while mandatory law prevails over both.
15.3 User duties for dormant accounts. Within account closure, pending Orders, suspension, termination, dormancy and service retirement, when dormant accounts requires user input, the user must give accurate and current information, use the available account or support route and take reasonable steps within the user’s control. Deliberate circumvention or materially misleading information may change the available outcome.
15.4 Misuse safeguards for dormant accounts. In applying dormant accounts to account closure, pending Orders, suspension, termination, dormancy and service retirement, if an initial decision relied on incomplete information, the user may submit material new evidence. Shot Flow will reconsider the affected point without requiring repetition of information already held.
15.5 Limits on dormant accounts. If dormant accounts cannot be completed as expected, the response may include access closure, link expiry, entitlement extinction, evidence preservation or conditional restoration. The response should address the affected Order, account, record or use rather than impose a broader restriction without reason.
16. Business users
16.1 Business users standard. Business purchasers have no general change-of-mind cancellation right unless expressly offered or legally required. For business users, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
16.2 Correction of business users. For account closure, pending Orders, suspension, termination, dormancy and service retirement, operational delivery of business users may depend on provider systems and the user’s device or network. A temporary technical limitation does not alter the underlying contractual or statutory position.
16.3 Information relevant to business users. The normal treatment of business users may be adjusted for legal retention, unresolved disputes, security holds and continuing valid licence obligations. Any adjustment must remain proportionate and must not remove a right that cannot lawfully be excluded.
17. Complaints and statutory routes
17.1 Complaints and statutory routes standard. Users retain applicable regulator, issuer, alternative-dispute and court rights. For complaints and statutory routes, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
17.2 Correction of complaints and statutory routes. For account closure, pending Orders, suspension, termination, dormancy and service retirement, operational delivery of complaints and statutory routes may depend on provider systems and the user’s device or network. A temporary technical limitation does not alter the underlying contractual or statutory position.
17.3 Outcome for complaints and statutory routes. The rules on complaints and statutory routes should be read with the Terms & Conditions, Refund Policy and Privacy Policy. Where two provisions address the same event, the more specific operational rule governs that event while mandatory law prevails over both.
17.4 User duties for complaints and statutory routes. Within account closure, pending Orders, suspension, termination, dormancy and service retirement, when complaints and statutory routes requires user input, the user must give accurate and current information, use the available account or support route and take reasonable steps within the user’s control. Deliberate circumvention or materially misleading information may change the available outcome.
18. Changes and contact
18.1 Changes and contact standard. The version applicable to the Order and mandatory law govern the outcome. For changes and contact, the provision is confined to account closure, pending Orders, suspension, termination, dormancy and service retirement and does not enlarge the user’s rights beyond the product description, Order confirmation or applicable law.
18.2 Correction of changes and contact. For account closure, pending Orders, suspension, termination, dormancy and service retirement, operational delivery of changes and contact may depend on provider systems and the user’s device or network. A temporary technical limitation does not alter the underlying contractual or statutory position.
18.3 Information relevant to changes and contact. The normal treatment of changes and contact may be adjusted for legal retention, unresolved disputes, security holds and continuing valid licence obligations. Any adjustment must remain proportionate and must not remove a right that cannot lawfully be excluded.
18.4 Misuse safeguards for changes and contact. In applying changes and contact to account closure, pending Orders, suspension, termination, dormancy and service retirement, if an initial decision relied on incomplete information, the user may submit material new evidence. Shot Flow will reconsider the affected point without requiring repetition of information already held.
18.5 Controls for changes and contact. A decision concerning changes and contact may take account of account status, request email, order history, access logs, payment status and investigation records. The weight assigned to a record depends on reliability, context and any credible contrary material supplied by the user.
Cancellation outcomes matrix
| Request / event | Timing or condition | Ordinary outcome | Access and licence effect |
| Cancel pending Order | Before acceptance and before supply begins | Stop or void payment where possible; refund captured amount | No licence begins |
| Consumer cancellation | Within 14 days and supply has not begun | Accept and refund | No continuing entitlement |
| Change of mind after immediate supply | Valid consent and acknowledgement; supply begun | Ordinarily declined | Licence remains, subject to compliance |
| Non-conforming content | Defective, corrupted, misdescribed or undelivered | Repair, replacement, price reduction or refund as required | Depends on remedy |
| Business change of mind | Completed one-time digital Order | Ordinarily declined unless expressly offered | Licence remains |
| Voluntary account closure | Verified account request | Close within five business days, subject to holds | Account access ends; valid paid licence ordinarily survives |
| Fraud or material breach closure | Substantiated security, payment or licence breach | Restrict or close account | Affected licence may suspend or terminate |
| Dormant account | No meaningful activity for 24 months after reasonable notice where practicable | Restrict or close account | Re-download may end; paid compliant licence evidence remains |
Practical cancellation outcomes
1. To stop a pending Order, contact support immediately with the Order reference; a completed instant delivery may occur before the request is received.
2. To exercise a consumer cancellation right, state the Order, contract date and that you wish to cancel; no elaborate form or reason is required.
3. To close an account, download purchased files, preserve receipts and submit the request from the registered email address.
4. A full refund requires the user to stop new use and delete source files reasonably under control because the associated licence ends.
5. A user dissatisfied with the outcome may provide contrary evidence or pursue any mandatory issuer, regulator or court route available.
Shot Flow · Cancellation Policy · v1.0 · Effective 21 July 2026 · Published on the website; subject to update; the current published version governs.